Ecom Excellence Hub Community: Cancellation and Refund Policy
VIP, Annual & Monthly Subscription – Strict No Refund Policy
For the avoidance of doubt, all VIP, Annual, and Monthly subscriptions are subject to a strict no-refund policy.
By purchasing any VIP, Annual or monthly subscription, you acknowledge and agree that:
- All payments are made in full upfront in exchange for immediate access to all included content, resources, and benefits within Ecom Excellence Hub.
- This includes (but is not limited to): courses, community access, live calls, mentorship, and any bonuses or additional materials.
Due to the instant delivery and access to digital products and services, all VIP, Annual and Monthly subscription payments are final and non-refundable under any circumstances.
This applies in all cases, including but not limited to:
- Change of mind after purchase
- Lack of time, effort, or commitment
- Failure to achieve desired results
- Personal, financial, or business circumstances
- Failure to attend calls or use any part of the program
Once access has been granted, you are deemed to have received the full value of the program. Therefore:
- No refunds, partial refunds, or credits will be issued at any time
- This applies both during and after the subscription period
- Unused time, benefits, or access will not be refunded or carried forward
Member Verification & Community Safety
To maintain a safe, trusted, and high-quality environment for all members, we may carry out verification checks on new members from time to time particularly where there is limited or no active online presence.
As part of this process, we may request access to one or more of the following:
- An active social media profile (e.g. Instagram)
- Alternative profiles such as Facebook or LinkedIn where Instagram is unavailable or inactive
- In certain cases, and only where necessary, a form of identification (ID) for verification purposes
If you are not comfortable providing ID, you are not obligated to do so.
In such cases, we may instead request a brief (approximately 5-minute) face-to-face video call via platforms such as Zoom to confirm your identity.
These measures are implemented solely to protect the safety, integrity, and trust within our community, and to prevent misuse, impersonation, or harmful activity by bad actors.
We are committed to ensuring that all members can engage in a secure and respectful environment.
Participation in the verification process may be required to maintain access to the community.
Cancellation Policy (monthly):
You may cancel your subscription at any time, with the cancellation taking effect at the end of your current billing cycle. Please note that cancellations do not apply retroactively to previous billing periods.
Important Note:
If you cancel within the first 30 days of joining, access to all courses will be removed immediately upon receipt of your cancellation request. This is to prevent misuse of our content and protect the integrity of our community.
How to Cancel:
To cancel your subscription, simply notify us by:
- Direct Message: Contact Oz directly within the community.
You must submit your cancellation request at least two (2) days before your next billing cycle to avoid being charged for the upcoming period.
Once we receive your cancellation request, your membership will remain active until the end of your current billing period. For example, if you joined on January 1st and submit a cancellation request on January 2nd, your membership will remain active until January 31st, with no additional charges after that date.
If you cancel your membership during a billing cycle, you will retain access to the community and all courses you had unlocked prior to cancellation. However, you will no longer be eligible to unlock any new courses or programs.
Important Note on Refunds:
Please be aware that no refunds will be issued for payments already made. This includes payments covering the period following your cancellation request, as they secure your ongoing access to the community for the remainder of your current billing cycle. This is for all membership teirs.
Important Note on Membership Cancellation via Skool:
Removing yourself from the Skool platform does not constitute an official cancellation of your membership. Skool is only the platform we use to host our community and course content—it is not the payment or subscription provider.
To cancel your membership, you must contact us directly through the official support channels provided. Your subscription is managed exclusively by us, and not by Skool. Failure to follow the correct cancellation process may result in continued billing, as our system requires
manual confirmation from our team to stop future charges.
Please ensure you follow the correct procedure to avoid misunderstandings.
Intellectual Property, Content Creation & Public Representation
All training materials, systems, frameworks, strategies, templates, videos, documents, coaching, methodologies and other content provided by Ecom Excellence Hub are the exclusive intellectual property of Ecom Excellence Hub and are protected by applicable copyright, trademark and intellectual property laws.
Members are granted a personal, non-transferable licence to access and use the content solely for the purpose of building and operating their own business.
Members must not, directly or indirectly:
Reproduce, copy, distribute, publish or repurpose any part of the training or materials.
Teach, coach, mentor or educate others using Ecom Excellence Hub’s training, methods or intellectual property.
Create social media accounts, websites, communities, courses, memberships, coaching programmes or other platforms that present themselves as an authority or educational resource based on knowledge, systems or methodologies learned through Ecom Excellence Hub.
Use Ecom Excellence Hub’s intellectual property to build an audience for the purpose of teaching, coaching, consulting, selling products or services, or monetising that audience in any way.
Represent themselves as an official coach, trainer, educator or representative of Ecom Excellence Hub unless expressly authorised in writing.
Members may share their own genuine personal experiences and results, including when promoting the community as an affiliate under Section 7 below, but must not teach, explain or reproduce the methods, strategies or proprietary training provided within the community.
Any breach of this clause may result in the immediate suspension or termination of membership without refund and may lead to legal action to protect Ecom Excellence Hub’s intellectual property, including claims for damages, injunctive relief and recovery of legal costs where permitted by law.
GENERAL TERMS OF MEMBERSHIP
1. About Us
Ecom Excellence Hub (“we”, “us”, “our”) is operated by Imperial Enterprises LLC, a company registered in UAE. These Terms apply to everyone who joins, pays for or uses any Ecom Excellence Hub membership, course, live call, coaching or related content (“the Services”).
2. Acceptance of Terms
By joining or paying for any membership, you confirm that you are at least 18 years old and that you agree to these Terms, including the Cancellation and Refund Policy, Member Verification and Intellectual Property sections above. If you do not agree, do not purchase or use the Services.
3. Membership and Access
3.1 The Services are digital. Nothing physical is shipped.
3.2 Access is personal to you. You must not share your login or account, or give anyone else access to your membership.
3.3 We host the community and course content on third-party platforms, including Skool. Your use of those platforms is also subject to their own terms. We are not responsible for outages, changes or errors on platforms we don’t control.
3.4 We may update, add, remove or reorganise content, courses, calls and features at any time to improve the Services.
4. Payments and Billing
4.1 Payments are processed by a third-party payment provider. We do not store your full card details.
4.2 Monthly and Annual memberships renew automatically at the end of each billing period until you cancel, following the How to Cancel section above.
4.3 We may change membership prices. Any change to your recurring price will be notified to you in advance and will take effect from your next billing period.
4.4 If a payment fails, we may suspend your access until payment is made.
5. Cancellations and Refunds
Cancellations and refunds are governed exclusively by the Cancellation and Refund Policy set out above. Nothing in these Terms affects any statutory rights you have that cannot be excluded by law.
6. Member Conduct
Members must treat others with respect. You must not:
harass, abuse or threaten anyone;
post spam, scams or unsolicited promotions;
impersonate others; or
share another member’s personal information without consent.
We may remove content or suspend or terminate any membership that breaches these Terms, without refund.
7. Affiliates
7.1 Members who promote Ecom Excellence Hub as an affiliate must do so honestly. That means:
sharing only your own genuine experience and results;
not making income or earnings guarantees;
not misrepresenting what the membership includes; and
clearly disclosing that you may earn a commission.
7.2 Affiliates must not run paid ads using the Ecom Excellence Hub name or branding, or create accounts or pages that appear to be official, without our written permission.
7.3 We may withhold commissions or remove affiliate access for any breach of this Section or Section 6.
8. No Guarantee of Results
Our training is educational. Results depend on many factors outside our control, including your effort, experience, capital and market conditions. Any examples of results shared by us or other members are not typical and are not a promise of what you will achieve. We do not guarantee any income, sales or business outcome. Nothing we provide is financial, legal or tax advice.
9. Limitation of Liability
9.1 To the fullest extent permitted by law, we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, business or data, arising from your use of the Services or any business decisions you make.
9.2 Our total liability to you in connection with the Services is limited to the amount you paid us in the 12 months before the claim.
9.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot legally be excluded.
10. Suspension and Termination
We may suspend or terminate your membership immediately and without refund if you:
breach these Terms;
fail verification; or
act in a way that harms the community, its members or our business.
The Intellectual Property, No Guarantee of Results and Limitation of Liability sections continue to apply after your membership ends.
11. Privacy
We handle your personal information as described in our Privacy Policy
12. Changes to These Terms
We may update these Terms from time to time. The current version will always be on this page, with the date it was last updated. Continuing to use the Services after a change means you accept the updated Terms.
13. General
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver of it. We are not liable for delays or failures caused by events beyond our reasonable control.
14. Governing Law
These Terms are governed by the laws of UAE, and the courts of UAE have jurisdiction over any dispute.
Last updated: October 2025